Revenue Capture
Service-call upsells captured at the point of work. When a tech spots adjacent repairs or aging components during a scheduled job, the Estimator agent drafts a quote the customer can approve before the crew leaves site — turning routine visits into additional revenue without extra dispatch.
$1,450 captured in last 14 days57% acceptance rate
Upsells YTD
$84,000
+41% YoY
Opportunities this week
7
145,000$ accepted
Acceptance rate
57%
+14pp vs baseline
Avg upsell ticket
$363
vs $80 base
Recent photo-to-quote captures
UP-091
91 Leonard
Ray Chen · Photo of cracked riser flange during repair visit
Apr 18
$240
quote-sentUP-090
Rockefeller Center
Miguel Santos · Voice-note on corroded valve handle
Apr 17
$580
acceptedUP-089
340 Madison
Tommy O'Brien · Photo of sealant peel on penthouse tank
Apr 16
$420
acceptedUP-088
420 Kent Ave
Luis Morales · Tenant complaint passed to tech on-site
Apr 15
$180
quote-sentUP-087
LIC Plaza
Luis Morales · Photo of undersized relief valve
Apr 13
$310
acceptedUP-086
Citi Field
Miguel Santos · Voice-note on booster pump humming
Apr 10
$620
declinedUP-085
Yankee Stadium Ops
Pat Kowalski · Photo of NFPA tag expiry
Apr 6
$140
accepted