System Incidents

Every system issue, its mitigation, and the after-action. Helix incidents ≠ safety incidents (see /safety). Zero customer-impacting incidents in last 30 days.

All resolvedP1 MTTR ≤ 4 hrs committed

Incidents

P3Anthropic rate-limit spike· 9m ago

Compliance Clerk hit 429 at 14:22 UTC; cross-provider fallback to OpenAI GPT-5.4 completed the work. Zero customer impact.

resolvedresolved by automatic

P2Scheduler proposed conflicting slot· 5h ago

Proposed CR-02 for two adjacent jobs with 10-min gap in Midtown traffic. Martha caught at approval. Scheduler retrained on midtown-traffic median.

resolvedresolved by Martha + Forge

P3NetSuite read latency· 2d ago

Tank Asset Registry hydration took 18s at 07:04 UTC; normal is <3s. Root-cause: NetSuite REST rate window. Cached layer enabled.

resolvedresolved by automatic