Call Queue
Every inbound call to the front desk is transcribed in real time. The Dispatcher agent classifies the request, and the Scheduler proposes a slot — often before the caller hangs up.
Twilio + Deepgram onlineMedian transcribe-to-proposal: 42sJurisdiction-aware consent live
Active calls
6
SLA green
Emergencies today
2
p1 handling
Answered by AI
2
after-hours + overflow
Avg handle time
2m 14s
-48% vs baseline
Live call queue
Classification + recommended action happen under 3 seconds
CALL-881Ana Gutierrez (super)building-manager
emergencytriaged
412 W 42nd St · answered by jennifer · 3m ago
Transcript
"No water floors 18 to 24 since 6:30 AM. Pipes sound frozen in the riser closet."
Dispatch CR-01 — ETA 18 min. Winter-freeze-mode active.
CALL-882Olivia Park (Cushman & Wakefield)property-mgmt-firm
routinescheduled
340 Madison · answered by tina · 9m ago
Transcript
"Confirming the annual service window for Thursday 10-2. Need a COI refreshed."
Confirm window; Customer Comms drafting COI reply for Martha approval.
CALL-883Derek Finney (GC, Turner)gc
new-build-inquirytriaged
One Vanderbilt Ph 2 · answered by ai · 14m ago
Transcript
"Delivery window for the Ph 2 tanks; master plumber wants a 3-day slot in the last week of May."
Route to Project Manager agent; draft 5/26-5/28 proposal.
CALL-884Raul Ibrahim (tenant)tenant
compliancetriaged
212 Fifth Ave · answered by ai · 22m ago
Transcript
"Asked about annual inspection certificate for their apartment's lease renewal."
Send DOHMH 2025 cert PDF via Customer Comms (draft queued).
CALL-885Sanjay Patel (super)building-manager
emergencynew
91 Leonard St · answered by tina · 31m ago
Transcript
"Leaking from the tank room ceiling down to PH-C; water is on the floor."
CR-03 idle — dispatch immediately. JOB-2404 escalated to p1.
CALL-886Marcus Webb (Related Companies)property-mgmt-firm
billingtriaged
Hudson Yards 15 HY · answered by jennifer · 42m ago
Transcript
"Question on the Feb invoice. Want to align on 2026 annual contract rates."
Route to Finance Clerk; draft invoice breakdown + 2026 rate sheet.