Overview
A live cockpit for Isseks Bros. — the 135-year NYC water-tower institution — running on Helix. Every metric below is live; every message is human-approved.
All systems operational5 crews deployed90% of NYC tanks under contractSince 1890 · 4th generation
Today's revenue
$83,600
9 jobs
Active calls
6
SLA green
Approvals pending
5
1 high
DOHMH 2026 filed
53%
7 remaining
Token burn MTD
17%
$428 of $2,500
EBITDA margin Q2
28.4%
+3.1pp
Crew utilization
87%
+11pp vs Q1
Upsell YTD
$84,000
+41% YoY
Today's Board
The day's reconciled plan — Scheduler proposes, the team approves.
12:38 PM
412 W 42nd St
412 W 42nd St, Manhattan
$1,850
in-progress02:08 PM
450 Lexington
450 Lexington Ave, Manhattan
$950
scheduled04:08 PM
340 Madison
340 Madison Ave, Manhattan
$900
scheduled06:08 PM
91 Leonard
91 Leonard St, Manhattan
$1,400
unscheduled07:08 PM
420 Kent Ave
420 Kent Ave, Brooklyn
$920
scheduled09:08 PM
LIC Plaza
43-25 Hunter St, LIC
$880
unscheduledInbound calls
Dispatcher is classifying in real time
Ana Gutierrez (super)emergency
412 W 42nd St · 3m ago
→ Dispatch CR-01 — ETA 18 min. Winter-freeze-mode active.
Olivia Park (Cushman & Wakefield)routine
340 Madison · 9m ago
→ Confirm window; Customer Comms drafting COI reply for Martha approval.
Derek Finney (GC, Turner)new-build-inquiry
One Vanderbilt Ph 2 · 14m ago
→ Route to Project Manager agent; draft 5/26-5/28 proposal.
Raul Ibrahim (tenant)compliance
212 Fifth Ave · 22m ago
→ Send DOHMH 2025 cert PDF via Customer Comms (draft queued).
Sanjay Patel (super)emergency
91 Leonard St · 31m ago
→ CR-03 idle — dispatch immediately. JOB-2404 escalated to p1.
Approvals queue
Human-in-the-loop at 50/50
Dispatch CR-03 to 91 Leonard St (JOB-2404)high
Scheduler · for Martha · 1m ago
Escalate JOB-2404 to p1; Crew Ray Chen + 2 depart 298 Broome at 15:00; ETA on-site 15:11.
Send COI renewal email to Olivia Park (Cushman & Wakefield)low
Customer Comms · for Martha · 5m ago
Hi Olivia — attaching refreshed COI dated today. Thursday 10-2 window confirmed for 340 Madison annual service. Best, Isseks Bros.
Activate skill: weekend-freeze-pre-positioningmedium
Forge · for Adam · 18m ago
Dormant skill ready; activation will set Sat 0700 pre-position for CR-01 (Midtown) + CR-03 (Brooklyn) when NWS issues freeze alert.
Send quote Q-3306 to 91 Leonard superlow
Estimator · for Martha · 28m ago
Repair estimate $240 parts-and-labor; 1-hour window; next available Thursday PM.
File DOHMH 2026 for TK-0007 (450 Lexington)medium
Compliance Clerk · for Martha · 44m ago
Inspector: Tomás Reyes MP-44829; lab complete; all fields green; submission target DOHMH portal 16:00.
Agent activity
What Helix is doing, live
Scheduler1m ago
Proposed slot for JOB-2404 at 15:00
CR-03 idle since 13:15; 91 Leonard is 11 min from shop; p1 escalation on CALL-885 triggered priority bump.
Dispatcher3m ago
Classified CALL-885 as emergency
Keywords [leaking, ceiling, water on floor] + building has active service contract + tenant impact = p1.
Customer Comms5m ago
Drafted COI renewal email to Cushman & Wakefield
CALL-882 flagged COI-needed; pulled current COI from vendor registry; drafted Martha-for-approval.
Compliance Clerk8m ago
Filed DOHMH 2026 for TK-0008 (340 Madison)
Service completed Mar 28 by licensed inspector Tomás Reyes (Master Plumber #MP-44829); lab result received 4 days ago; all 5 fields green.
Compliance Clerk12m ago
Fallback to OpenAI GPT-5.4
Anthropic /v1/messages returned 429 rate-limit; health-check triggered cross-provider fallback per policy; work completed without customer impact.
Quote pipeline
6 open
Chrysler Building$18,500
wonreplacement
212 Fifth Ave$16,200
awaiting-signaturestale 18d
450 Lexington$840
sentservice-contract
LIC Plaza$420
draftedrepair
One Vanderbilt Ph 2$68,000
negotiatingnew-build
DOHMH 2026 compliance wall
273 days to January 15 · blocked filings surface here first
TK-0001
Rockefeller Center
filed
TK-0002
Empire State Building
filed
TK-0003
Freedom Tower
filed
TK-0004
Chrysler Building
drafted
TK-0005
One Vanderbilt
filed
TK-0006
Citi Field
blocked-awaiting-lab
TK-0007
450 Lexington
drafted
TK-0008
340 Madison
filed
TK-0009
212 Fifth Ave
blocked-awaiting-signature
TK-0010
91 Leonard
blocked-access
TK-0011
420 Kent Ave
not-started
TK-0012
11 Hoyt
filed
TK-0013
LIC Plaza
not-started
TK-0014
Yankee Stadium Ops
filed
TK-0015
412 W 42nd St
filed
8 filed
2 drafted
3 blocked
2 not started
System health
Live uptime across every service
Anthropic
Primary LLM (Opus / Sonnet / Haiku)
99.92%
OpenAI
Fallback LLM (GPT-5.4)
99.88%
Clerk
Authentication / SSO
99.95%
1Password Teams
Key + credential vault (BYOK)
99.99%
NetSuite
ERP · customers · jobs · invoices
99.91%
Twilio Voice
Inbound call routing + recording
99.97%
Marquee buildings
7 landmark accounts
Rockefeller Center
14 tanks · since 1932
Empire State Building
8 tanks · since 1931
Freedom Tower
12 tanks · since 2014
Chrysler Building
6 tanks · since 1930
One Vanderbilt
10 tanks · since 2020
Victory log
30-60-90 day impact tally
Phone-tag eliminated on 34 calls today
+28% vs yesterday·hours-saved
DOHMH filings auto-drafted: 84 of 247 (34%)
+14 since Monday·compliance
Emergency response median time 22 min
-38% vs Q1 baseline·hours-saved
Field upsell captured: 91 Leonard +$240
$1,840 week-to-date·revenue-captured
Martha time recovered: 6.2 hrs this week
+1.4 vs last week·hours-saved
Outbox
Comms drafted, awaiting approval
Olivia Park (Cushman & Wakefield)email
340 Madison — Thursday Service + COI
Hi Olivia — attaching refreshed COI dated today. Thursday 10-2 window confirmed for 340 Madison annual service...
Sanjay Patel (91 Leonard super)sms
Repair estimate — 91 Leonard
Sanjay, Isseks here. Repair quote $240 flat; can be on-site Thursday 2-3 PM. Reply Y to confirm...
Marcus Webb (Related)email
Hudson Yards Feb invoice + 2026 rate sheet
Hi Marcus — attaching the Feb invoice breakdown and the 2026 annual-contract rate schedule. Happy to jump on a call Friday...
Raul Ibrahim (212 Fifth Ave tenant)email
DOHMH 2025 certificate
Hi Raul — per your request, attaching the 2025 DOHMH drinking-water-tank inspection certificate for 212 Fifth Ave...
Pat Kowalski (Hall-Woolford)whatsapp
Chrysler replacement timing
Pat — Chrysler replacement starts tomorrow 0600; confirming wood shipment left Philly 0400. Weight-ticket attached.
This is a demo
Every number, tank, call, and filing on this dashboard is simulated. In production, a single configuration flag swaps the mock layer for live NetSuite, Twilio, and DOHMH data. Mission Control then becomes the day-to-day cockpit for operations, the call center, crew leads, and leadership — every role reading from the same source of truth on their own permissioned tab.